Services - Where technology meets the personal touch

The list of services below is by no means exhaustive. As well, we are frequently asked by our clients to go outside our scope and if we feel we are able to deliver results at our usual standards we will build the process and the technology necessary to complete the work.

The main distinguishing factor for our service is that we are an integral part of YOUR team and not just a vendor. We work with you, supporting you, to make you look good to your stakeholders.

Patient Recruitment and Prescreening

• Fully integrated live phone, web and IVRS prescreening
• Script writing and consultation – sail through the IRB review!
• Personal and available project management
• Dedicated live operators
• Second tier screening using medical professionals
• Online and secure system for sites to review their referrals and provide updates. Sites can also choose to receive their information by fax.
• Online and secure near real-time reporting for project teams
• Referral and enrollment tracking and management including site and referral follow up
• Site locator based on caller’s zipcode
• Site setup and contact confirmation
• Appointment Scheduling
• Fulfillment services

Retention & Compliance

• Registration systems to obtain contact information for study participants (web, phone, direct mail)
• Fulfillment services - email, mail and text messaging
• Appointment scheduling
• Appointment reminders (phone, email, direct mail)
• Tracking patients who are lost to follow up
• Diary and medication reminders